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How urgent is this issue?

Normal - I need help with something this week

Urgent - I need help within 1-3 business days

Alarmed - I am freaking out and I need help ASAP

Which category best describes the issue you need help with?

Technical Issue (Something not working in TFUN, Ad Accounts, etc)

Help improving KPIs (Lead cost, booking/show rates, enrollments, etc)

Confusion About the Training

Following Up on a Previous Issue

General Question

Billing Issue

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This step is required for us to provide technical support. It's easy!

Step 1: Click the "Record" Button below

Step 2: In the pop up window, select the share options

Step 3: Record your screen and use your microphone to talk us through the issue

Step 4. Click "Stop Recording" on the pop up then click "Save Recording."

The share link should automatically be populated in the field below.

This step is required for us to provide technical support. It's easy!

Please use the link below to record a video of your screen. (Easy & Free)

Use your microphone to talk us through the issue you’re having and show us on the screen the specifics.

STEP 1: Click Here to Open Screen Recorder

After you record the video, paste the share link below, then click Next.

↑ Video Link Goes Here

Will we need to access your ad account to help solve this?

Yes, the issue involves my ad account

No, this issue doesn't involve my ad account

Have you already granted us access to your ad account?

Yes, I already granted you access previously.

No, I have never granted you access.

I am not sure.

This step is required for us to help trouble shoot your ads.

Grant Us Access to Your Ad Accounts It's Easy!

Click the button below and follow the steps on screen to grant us access to your pages and ad accounts, then come back to this page to confirm access has been granted.

STEP 1: CLICK HERE TO OPEN THE WIZARD

After you completed the access wizard, confirm the results below.

STEP 2: Confirm Below

I confirm, I have granted access to my ad accounts.

I tried to grant access but it didn’t work.

Thank you for trying to grant access with the wizard. Sometimes it doesn't work.

Let's try a manual option.

STEP 1: Click Here to Open the Video Instructions

After you complete the steps above, please confirm below.

I confirm, I have granted access to my ad accounts.

I tried to grant access manually but it still didn't work

It said you already had access.

Please describe in detail the expected results compared to your actual results.

NOTE: Please include REAL numbers. Not feelings. Not exaggerations. Not guesses. Real numbers will make it faster and easier to solve the real issue.

Please Share your KPI Tracking Sheet (10X Game Plan)

HERE'S HOW:

Open your 10X Game Plan in Google Sheets
Click Share in the top right
Change "Restricted" to "Anyone with the link"
Click "Copy Link"
Paste the link below.

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